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Monday, November 25, 2024

Air India offers refunds and vouchers after 30-hour S.F. delay

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New Delhi

After a 30-hour delay to San Francisco, Air India announced full fare refunds and future travel vouchers for affected passengers. In a letter, the airline apologized for the inconvenience, noting the precautionary landing at Krasnoyarsk International Airport in Russia was for passenger safety. Air India emphasized their efforts to get passengers to San Francisco as quickly as possible, including dispatching a relief flight. The original flight, AI-183 from New Delhi, was diverted due to technical issues but eventually landed safely in San Francisco as AI-1179. The airline also provided third-party support at Krasnoyarsk.

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