Swiggy halts ‘Genie’ service in Bengaluru

Lack of enough delivery personnel has resulted in food delivery major Swiggy temporarily shutting down its “Genie” service in three cities, namely Bengaluru, Hyderabad and Mumbai. This is due to a spike in demand across these metropolitan cities coming for the various services Swiggy offers, like Instamart, the instant grocery delivery service, and ‘Genie’, among others.
The company stated in a release that it has been forced to reassess its priorities and focus its resources on its most profitable services accordingly. In an internal email statement, a Swiggy spokeswoman said that the ‘Genie’ door-to-door delivery service will temporarily be unavailable in three out of the 68 cities it operates in.
The statement added, “The cricketing and festive season has resulted in a surge in demand for servicing the requirements for both the food marketplace and Instamart, requiring us to prioritise these deliveries accordingly.”
Users of the Swiggy app in Bengaluru continue to post their woes and experiences on Twitter, with one user writing: “Swiggy delivery exec decided to switch off phone and go home instead of delivering the order. When you think you’ve seen it all, Bengaluru finds ways to amuse you. Still wondering if he took the food or just threw it.”
Another user lamented over the termination of the Supr Daily services and said, “Supr daily stopped services in my area, receiving milk on time was the only sorted thing in my life.”
Netizens went berserk recently when a Swiggy delivery executive in Bengaluru used Dunzo to deliver a coffee order, after which both the companies shared their reactions of amuse.