Hubli
As many as 18,720 complaints were registered between January 1 and October 30 this year by consumers, relating to water supply in the twin cities, with a redressal rate of 96 percent, thanks to the introduction of a dedicated customer helpline number.
According to Karnataka Urban Infrastructure Development and Finance Corporation (KUIDFC), 18,033 consumer complaints were successfully addressed through the helpline.
When L&T was handed the contract for continuous water supply to all the wards of the twin city, there were massive issues with handling consumer grievances. Now, thanks to this user-friendly complaints redressal system, the situation has improved considerably. According to a source, 90-100 queries and 50-60 complaints are being registered daily on the helpline.
Most of the 687 pending complaints at the end of last month were related to discrepancies with billing, RR number renewals, and tube well repair work. Apart from these, there were also cases related to damaged water supply lines. Since it took over the operations, L&T has opened the Centralised Water Supply Complaint Handling Centre, five Customer Service Centres and one Community Contact Cell to respond to complaints. These centres are supervised by HDMC and KUIDFC.HDMC Commissioner Ishwar Ullagaddi told that awareness has been created among the public about filing complaints regarding water supply on the dedicated helpline number. This has reduced the number of people coming directly to the office with their grievances.
Ullagaddi further said users can contact the Centralised Water Supply Complaint Handling Centre on 7996666247 and have their complaints registered around the clock
