Blurb
Single digital platform to streamline complaints, services for BESCOM high-tension users
BENGALURU
Karnataka Energy Minister KJ George on Friday launched ‘HT Mitra’, a dedicated service request and grievance redressal portal for high-tension (HT) electricity consumers under BESCOM.
The portal, developed by BESCOM engineers, aims to provide a transparent, efficient and user-friendly system for over 18,000 HT customers, including industries, IT/BT firms and commercial establishments. It enables users to register complaints, request services and track their status in real time—features that were previously unavailable through traditional channels like the 1912 helpline or in-person visits.
Speaking at the launch, George said the initiative reflects the government’s commitment to leveraging technology for better service delivery. He emphasised that ensuring quality power supply and quick resolution of consumer grievances remains a top priority.
Additional Chief Secretary (Energy) Gaurav Gupta noted that the platform would enhance ease of doing business by offering timely and transparent solutions to high-load consumers. BESCOM Managing Director N Sivashankar added that the system would improve accountability, as officials can monitor actions taken on each complaint.
The portal also integrates automated SMS alerts to keep users informed at every stage, ensuring continuous communication between customers and officials.
Officials said the system would be centrally monitored, with alerts triggered for delays in addressing complaints, thereby enforcing adherence to service standards.
