Repairability Index must be declared by brands

New Delhi

The Indian government has announced that all mobile phone and electronics brands must now self-declare a Repairability Index (RI) to help consumers understand how easily their devices can be repaired. This move aims to make repairs simpler and encourage mindful use of gadgets instead of wasteful replacement.

A committee set up in September 2024 has submitted its report to Nidhi Khare, Secretary of the Department of Consumer Affairs. The report recommends that the Repairability Index be clearly shown at the time of purchase—in stores, online platforms, and even as a QR code on the product packaging.

The index will be based on a standard scoring system but will not create extra rules or burdens for manufacturers. Instead, it will support innovation and smooth business operations while improving consumer rights. Original Equipment Manufacturers (OEMs) will use this index to let buyers know how easily their products can be fixed.

Smartphones and tablets have been selected as the first product categories to come under this rule. Complaints about these products have been rising sharply, reaching nearly 23,000 cases in 2024–25, according to the National Consumer Helpline. This shows that better repair access and clearer service information are urgently needed.

The government said this step would promote a sustainable and self-reliant economy. By improving repair services and post-sale transparency, consumers across rural and urban areas can benefit. The Repairability Index also supports the idea of responsible consumption.

The committee included input from device makers, industry groups, consumer advocates, and government bodies. With more people using technology, the need for reliable and fair repair systems is greater than ever, the ministry added.