NHAI tightens rules against ‘loose FASTags’ use

New Delhi

The National Highways Authority of India (NHAI) has simplified the process for reporting and blacklisting "Loose FASTags" to improve toll operations. Loose FASTags, also known as “tag-in-hand,” are not properly fixed on a vehicle’s windscreen and can be misused.

The Ministry of Road Transport and Highways stated on Friday that these practices create serious problems, including traffic congestion at toll booths, fake chargebacks, and misuse in the toll system. These issues slow down the electronic tolling process and inconvenience other road users.

With upcoming changes like the Annual Pass System and Multi-Lane Free Flow (MLFF) tolling, fixing this problem is urgent. To act quickly, NHAI has created a special email ID where toll agencies and road operators can report loose FASTags. Once reported, NHAI will take immediate steps to blacklist or hotlist those FASTags.

The ministry noted that FASTags are used by over 98% of highway users and have greatly improved toll payments. However, the misuse of FASTags not properly attached to vehicles threatens this success.

“This move will help ensure smooth toll collection and provide better travel experiences on National Highways,” NHAI said.

In another effort to reduce travel costs, the government recently cut toll fees by up to 50% on selected highway sections that include tunnels, flyovers, bridges, and elevated roads.

The Ministry has also updated the National Highways Fee Rules, 2008, introducing a new method to calculate toll charges. These steps aim to make road journeys smoother, faster, and more affordable for travelers across the country.