The newly implemented QR code payment system on BMTC buses has garnered an overwhelming response from passengers, marking a significant improvement in the city’s public transportation system. On January 14, a remarkable Rs 60 lakh was collected in a single day through QR code transactions, showcasing the widespread adoption of the cashless payment method.
This transition has proven to be a relief for both passengers and conductors, eliminating the hassle of handling cash and reducing the chances of disputes over change. BMTC authorities have received positive feedback from passengers, who have expressed appreciation for the convenience and efficiency brought by the system. The BMTC control room has also been in communication with higher authorities to share these positive developments, highlighting the success of the QR code initiative. Initially, there were concerns among BMTC officials when ticket prices were hiked, with conductors reporting tensions over handling retail issues and maintaining smooth interactions with passengers. However, the introduction of the QR code payment system has alleviated these concerns by streamlining the payment process, leading to fewer conflicts and a more efficient service.
As more passengers embrace the cashless payment method, BMTC is set to continue improving its services, with the QR code system becoming an integral part of the daily commute in Bengaluru. The shift towards digital payments is not only easing operational challenges but also contributing to the modernization of the city’s public transport infrastructure.