The programme aims to quickly address citizen grievances and ensure timely civic action
BENGALURU
A weekly phone-in programme, held at 7 a.m. on Friday at the Byatarayanapura Control Room on Amruthahalli Main Road, continued to serve as a direct platform for citizens to voice concerns and seek immediate action from the Bengaluru North Municipal Corporation.
Launched on September 26, the initiative has received 552 grievances over the past 10 weeks. Of these, 396 complaints have been resolved, while 28 issues falling outside the corporation’s jurisdiction were forwarded to the relevant municipal bodies or departments. Officials were instructed to expedite action on the remaining 110 pending grievances.
During Friday’s session alone, 26 complaints related to road damage were registered. Authorities noted that pothole-filling work is underway round the clock and directed officials to further accelerate the process, ensure quality, and prioritise road maintenance to ease traffic movement.
Five complaints related to waste collection prompted instructions to strengthen timely garbage pickup and proper waste disposal across all wards. Another five complaints concerned dangerous trees or branches, following which forest officials present at the venue were asked to take immediate precautionary action.
In total, 43 callers participated in Friday’s programme, resulting in 56 registered complaints. Officers have been directed to verify every issue and initiate swift remedial measures.
The phone-in programme will continue every Friday, with the aim of providing rapid solutions to citizens’ problems while enabling close monitoring of development works within the corporation limits.